Privacy Policy for nestinstall.co.uk
Privacy Policy for nestinstall.co.uk
This privacy policy explains how nestinstall.co.uk (“we”, “us”, or “our”) collects, uses, and shares your personal data when you use our website and services.
Information We Collect:
We may collect the following personal data from you:
- Contact information: Name, email address, phone number.
- Location information: Your IP address and general location information.
- Device information: Unique device identifiers, browser type, operating system.
- Usage information: How you use our website and services, such as the pages you visit and the features you use.
How We Collect Information:
We collect information through various methods, including:
- Forms: When you fill out forms on our website, such as contact forms or service requests.
- Cookies: We use cookies and similar tracking technologies to collect information about your activity on our website.
- Google Analytics: We use Google Analytics to track website traffic and usage patterns.
Use of Your Information:
We use your personal data to:
- Provide and improve our website and services.
- Personalize your experience on our website.
- Communicate with you about our services and promotions.
- Analyze website usage and improve our marketing efforts.
Sharing Your Information:
We may share your personal data with third-party service providers who help us operate our website and services, such as Google Ads and Google Analytics. These service providers are obligated to protect your data and use it only for the purposes we authorize.
Data Retention:
We retain your personal data for as long as necessary to provide our services and comply with legal requirements. However, you can request that we delete your data at any time (see “Your Rights” below).
Security:
We take reasonable steps to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights:
You have the following rights regarding your personal data:
- The right to access and correct your data.
- The right to request that we delete your data.
- The right to object to the processing of your data.
- The right to withdraw your consent to the processing of your data.
To exercise any of these rights, please contact us at hello@nestinstall.co.uk.
International Data Transfers:
nestinstall.co.uk is based in the United Kingdom. The personal data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This could occur, for example, if our servers are located outside the EEA or if we use a service provider located outside the EEA. We will take all reasonable steps necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
When transferring your personal data outside the EEA, we will rely on one of the following safeguards:
- The recipient country has an adequacy decision from the European Commission, meaning it offers an equivalent level of data protection to the EEA.
- We have put in place standard contractual clauses approved by the European Commission, which give you certain rights and remedies in relation to your personal data.
- We have obtained your explicit consent to the transfer.
Communication with Customers:
We use WhatsApp and email to communicate with customers for various purposes, such as providing customer support, appointment confirmations, and order updates. We understand the importance of protecting your privacy when using these communication channels. Therefore:
- Secure Email Service: We use a secure email service from Hostinger Webmail to protect your data during email communication.
- No Marketing Promotions: We will not use WhatsApp or email for marketing promotions unless you explicitly opt-in to receive them.
- Opt-Out Options: You can opt out of receiving communications through WhatsApp or email at any time by emailing [email protected].
Communication History Retention:
We retain communication history, including WhatsApp chats and emails, for as long as necessary to fulfill the purposes for which it was collected, such as providing customer support or resolving disputes. However, you can request that we delete your communication history at any time by contacting us at [email protected]. Please note that deleting your communication history may impact our ability to provide you with certain services or support.
Changes to this Policy:
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website.
Contact Us:
If you have any questions about this privacy policy, please contact us at [email protected].